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My Very First Client

  • In the areas of communication, professionalism, responsiveness, product knowledge and connectivity with our employees….Grace was an absolute pleasure to work with! Introducing technology to skilled trades people in an industry that has lagged behind and gone mostly unchanged until now was a tall order to ask of her and her team. Our successful new technology rollout to 700+ front line field people was greatly impacted by Grace’ leadership investment into this project. Her attention to detail and personal commitment to creating a positive experience for Lee Company as a customer was admired by many and is still talked about today.

    -Steve Scott / Senior Vice President / Lee Company

-Robbie Starks, Senior Project Manager, Former Customer

“Grace worked with our team for the better part of a year helping us adopt a new operations platform. She was curious, intuitive, and incredibly good at keeping our needs in mind when she shaped the tools we would use to bring us to the next level with technology. Grace demonstrated an amazing attentiveness to each user's workflow and how she could help them.”

Marquies, IT Support Specialist, Former Customer

“Grace is so pleasant to work with, her energy is very uplifting. Grace has a way of explaining complicated technical information so that anyone can understand.  If that way doesn't work she will try another way.”

-Marcel Broekmatt, CPO, Assignar

“The constructive feedback and customer context that Grace shared with members of the product team during her time at Assignar as Customer Success representative was extremely valuable input for product planning and go-to-market activities.”

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"Grace was our first Customer Success Manager at XOi, and taught our company meaningful concepts that are still used today with a CSM team of 20. Her innate instincts to get in the field and listen to users, translate their feedback, document processes, and communicate cross-functionally from product to executive leadership to drive outcomes for the customer was simply transformational. It is upon these cornerstones that we continue to scale our product and customer success organizations today."

-Aaron Salow / CEO & Founder / XOi Technologies

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